Terms & Conditions

Terms and Conditions

1. These Terms

1.1 What these terms cover: These are the terms and conditions on which we supply products to you, whether these are goods, services, or digital content.

1.2 Why you should read them: Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem, and other important information. If you think there is a mistake in these terms or that they require any changes, please contact us to discuss.

2. Information about us

2.1 Tech Trove Essentials (we and us): Tech Trove Essentials is a company registered in England and Wales, and our registered office is at Unit 20 Lombard Business Park, 8 Lombard Road, Wimbledon, SW19 3TZ. We operate the website www.techtroveessentials.com.

2.2 How to contact us: You can contact us by e-mail at info@techtroveessentials.com.

2.3 How we will contact you: If we need to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. When we use the words "writing" or "written" in these terms, this includes emails.

3. Orders

3.1 How we will accept your order: Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2 If we cannot accept your order: If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, due to unexpected limits on our resources, or because of an error in the price or description of the product.

3.3 Your order number: We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

4. Products

4.1 Products may vary slightly from their pictures: The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the actual product.

4.2 Product packaging may vary: The packaging of the product may vary from that shown in images on our website.

5. Changes to Your Order

If you wish to make a change to the product you have ordered, please contact us at info@techtroveessentials.com. We will let you know if the change is possible.

6. Minor Changes to Products

We may change the product to reflect changes in relevant laws, regulatory requirements, or minor technical adjustments.

7. Delivery

7.1 Delivery costs: The costs of delivery will be as displayed to you on our website.

7.2 Delivery timeline: We will deliver the products as soon as reasonably possible, typically within 30 days after acceptance of your order unless otherwise specified during the order process.

8. Your Rights to End the Contract

8.1 Ending the contract for something we have done: You may end the contract immediately if we have done something wrong, such as changing the terms or prices without your agreement.

8.2 Exercising your right to change your mind: You have a legal right to change your mind within 14 days and receive a refund.

9. How to End the Contract

9.1 To end the contract with us, email us at info@techtroveessentials.com. Please provide your name, address, order details, and contact information.

10. Our Right to End the Contract

We may end the contract if you break it, such as failing to provide payment or necessary information for delivery.

11. Issues with Products

If you have any questions or complaints about the product, please contact us at info@techtroveessentials.com.

12. Pricing and Payment

The price of the product (including VAT) will be the price indicated at the time you place your order. We accept payments via Amazon Pay, American Express, Google Pay, Apple Pay, Klarna, Mastercard, PayPal, Visa, and Maestro.

13. Liability

We are responsible for foreseeable loss and damage caused by us, but not for losses that were not foreseeable at the time of the contract.

14. Use of Personal Information

We will only use your personal information as set out in our Privacy Policy.

15. Governing Law and Dispute Resolution

These terms are governed by English law, and any legal proceedings must be brought in the English courts unless you live in Scotland or Northern Ireland, in which case you may also bring proceedings in your local courts.

This version now contains the updated email info@techtroveessentials.com as requested.